eBay pilots agentic AI assistant
eBay aids sellers with AI
eBay has developed a number of AI-based seller tools, specifically based on generative AI machine learning models, in the past year. These include a selling tool called the "magical bulk listing tool" that lets sellers upload batches of product images for which eBay will generate draft listings with suggested categories, titles, and item specifics within seconds.
[READ MORE: eBay’s latest AI seller tool enables instant multiple listings]
In June 2024, the retailer introduced an AI-based background enhancement tool allowing sellers to remove a background from an existing product listing photo, leaving just the actual item they are selling, and then place that item in a new AI-generated backdrop chosen from a variety of scenes and themes.
In December 2023, eBay released a new feature based on generative AI technology that enables sellers to draft social media posts with the click a button.
And in September 2023, the e-tailer released what it termed a "magical" seller listing solution that uses AI to analyze, research and extrapolate details about listings from a small amount of seller-provided data, including images.
From a photo, the AI technology can write titles, descriptions and add vital information, which could include product release date, detailed category and sub-category, and can combine with eBay’s other technology to suggest a listing price and shipping cost.
eBay says it is developing more AI-powered tools and features simplify how sellers list and manage their inventory.
Founded in 1995 in San Jose, Calif., eBay enabled more than $73 billion of gross merchandise volume in 2023.