Nordstrom

San Juan -- The Mall of San Juan, the first upscale shopping center in Puerto Rico, officially opened its doors on March 26. The 650,000-sq.-ft. shopping center, developed through a partnership between Taubman and New Century Development, has a retail line-up includes the Caribbean's only Nordstrom and Saks Fifth Avenue. Sixty percent of the tenants are unique to the market.

Seattle -- Nordstrom will open a full-line store in the new regional shopping center being developed by General Growth Properties in Norwalk, Connecticut.  

The three-level, 150,000-sq.-ft. store is scheduled to open in fall 2018 and will be the company's second full-line store in the state. The company opened its first Nordstrom in Connecticut in 1997 near Hartford at Westfarms Mall in Farmington.

Seattle -- Nordstrom said it plans to relocate its store in Westside Pavilion, Los Angeles, to a new site in Westfield Century City Los Angeles.

The new, three-level, approximately 149,000-sq.-ft. store is expected to open in 2017 as part of an $800 million redevelopment of Westfield Century City that includes a near doubling of specialty retail square footage. Nordstrom will continue serving customers at its Westside Pavilion store until it relocates.

Nordstrom is doing all the right things when it comes to store traffic, e-commerce and customer service, but it wasn’t enough for Wall Street in the fourth quarter.

Nordstrom’s same store sales grew 4.7% in the fourth quarter; online sales grew to now represent 40% of the store’s business. And just this month the company was ranked No. 1 in the United States in terms of customer service, according to the American Customer Satisfaction Index.

Seattle -- Nordstrom Inc.’s fourth-quarter net income fell a lower-than-expected 4.9% to $255 million, down from $268 million a year earlier, even as its same-store sales topped expectations. The profit decline came amid higher costs, including those related to tech upgrades and its acquisition of Trunk Club, and increased promotions at Nordstrom Rack.  

Customer satisfaction with retail is on the decline for the first time in four years, according to a report by the American Customer Satisfaction Index (ACSI).

The report says brick-and-mortar retail show weakening or flat customer satisfaction, while Internet retail is up from a year ago.

Ann Arbor, Mich. - Customer satisfaction with retail is down for the first time in four years. According to a report by the American Customer Satisfaction Index (ACSI), all brick-and-mortar retail categories show weakening or flat customer satisfaction for the fourth quarter of 2014.  Internet retail satisfaction, however, is up from the same quarter in 2013.

Seattle – Nordstrom Inc. has named Shellye L. Archambeau, CEO of GRC/quality management software provider MetricStream Inc., to the company's board of directors. Her addition brings the total number of directors to 13, 10 of whom serve as independent directors.