Nordstrom

Seattle -- Nordstrom said it plans to relocate its store in Westside Pavilion, Los Angeles, to a new site in Westfield Century City Los Angeles.

The new, three-level, approximately 149,000-sq.-ft. store is expected to open in 2017 as part of an $800 million redevelopment of Westfield Century City that includes a near doubling of specialty retail square footage. Nordstrom will continue serving customers at its Westside Pavilion store until it relocates.

Nordstrom is doing all the right things when it comes to store traffic, e-commerce and customer service, but it wasn’t enough for Wall Street in the fourth quarter.

Nordstrom’s same store sales grew 4.7% in the fourth quarter; online sales grew to now represent 40% of the store’s business. And just this month the company was ranked No. 1 in the United States in terms of customer service, according to the American Customer Satisfaction Index.

Seattle -- Nordstrom Inc.’s fourth-quarter net income fell a lower-than-expected 4.9% to $255 million, down from $268 million a year earlier, even as its same-store sales topped expectations. The profit decline came amid higher costs, including those related to tech upgrades and its acquisition of Trunk Club, and increased promotions at Nordstrom Rack.  

Ann Arbor, Mich. - Customer satisfaction with retail is down for the first time in four years. According to a report by the American Customer Satisfaction Index (ACSI), all brick-and-mortar retail categories show weakening or flat customer satisfaction for the fourth quarter of 2014.  Internet retail satisfaction, however, is up from the same quarter in 2013.

Customer satisfaction with retail is on the decline for the first time in four years, according to a report by the American Customer Satisfaction Index (ACSI).

The report says brick-and-mortar retail show weakening or flat customer satisfaction, while Internet retail is up from a year ago.

Seattle – Nordstrom Inc. has named Shellye L. Archambeau, CEO of GRC/quality management software provider MetricStream Inc., to the company's board of directors. Her addition brings the total number of directors to 13, 10 of whom serve as independent directors.

Santa Ana, Calif. -- As part of Westfield MainPlace’s redevelopment plan, the Santa Ana, California, center announced two new dining destinations: Lucille’s Smokehouse Bar-B-Que and Wokcano. Slated to debut late summer/early fall 2015, these announcements come on the heels of three recent restaurant openings: Panini Café (December 2014), Dog Haus and Blaze Pizza (both November 2014).

It may be hard to believe (considering its financial troubles), but Sears was the most popular U.S. department store on Facebook during the 2014 holiday shopping season, according to a new study. 

The data also show that Walmart.com was the most popular mass merchant store site.