IBM

Dollar General chairman and CEO Rick Dreiling was elected chairman of the Retail Industry Leaders Association (RILA) to fill a position held the past two years by Target chairman, president and CEO Gregg Steinhafel.

Dreiling’s appointment was announced at RILA’s semi-annual board of directors meeting held Sunday in Naples, Fla. Steinhafel will continue to serve as a member of organization’s executive committee.

Baton Rouge, La. — Commercial Property Realty Trust, a REIT that manages and develops property holdings of the Baton Rouge Area Foundation has named Gerard “Stick” Thibodeaux VP and COO.

Thibodeaux will oversee the leasing and property management of Acadian Village Shopping Center in Baton Rouge, La., and the retail components of two traditional neighborhood developments — American in Zachary, La., and 5401 North in Raleigh, N.C.

Armonk, N.Y. – IBM plans to commit more than $1.2 billion to significantly expand its global cloud footprint. This investment includes a network of data centers designed to bring clients greater flexibility, transparency and control of how they manage their data, run their businesses and deploy their IT operations in the cloud.

Big data, the cloud and cognitive systems that learn are transforming the future of retail and IBM chairman, president and CEO Ginni Rometty explained during a stimulating and insightful presentation at the National Retail Federation’s annual convention.

“We’ve clearly entered a world that is mobile first,” Rometty said. “It is easy to say, but hard to do.”

New York -- Sears Canada Inc. has entered into an arrangement with IBM to have the supplier take over the work currently performed at three internal Sears customer contact centers. The outsourcing move will take place over the next nine months and affect 1,345 employees.

New York -- A new IBM study of more than 30,000 global consumers found that consumers are willing to share their personal information with retailers, particularly if they get good value in exchange.

According to the findings, the percentage of consumers willing to share their current location via GPS with retailers nearly doubled year-over-year to 36%. Thirty-eight percent of consumers would provide their mobile number for the purpose of receiving text messages and 32% would share their social handles with retailers.

With a new year come new challenges and opportunities. As consumer patterns continue to evolve, so must retailers and their supply chain operations, influenced by technological advancements and other external factors. Coming off a modestly successful holiday shopping season, retailers are geared up for 2014 and prepared to address what promise to be the top five challenges of 2014.

Omnichannel

Armonk, N.Y. -- IBM has announced it will release a new storefront curator as part of its WebSphere Commerce platform. IBM Commerce Composer gives line of business leaders control over the look, feel and functionality of their online store fronts with no technical coding skills required.  

By Jay Henderson, Global Strategy Director, IBM Smarter Commerce

As the clicks and bricks went head-to-head in retail’s all-important holiday season, the “clicks” had already won the 2013 race to build new warehouse and distribution facilities. Winning the overall retail race is quickly becoming about being first from dock to doorstep and satiating customer’s hunger for insta-delivery. This means having the right infrastructure, particularly supporting facilities, in place.