HSN, Inc.

Chicago — L.L. Bean has been ranked number one in online customer experience. The E-tailing Group 2013 Customer Experience Index, based on a mystery shopping study conducted during the fourth quarter of 2013, awarded L.L. Bean a top score of 88.75, followed by HSN at 87.25.

Other retailers scoring higher than 80 included Office Depot, Overstock, Amazon, Wal-Mart, Sears, Abt, Target, and Dick’s Sporting Goods. Average score in 2013 was 71.06, up from 69.3 in 2012. Repeat winners from 2012 included Amazon and Office Depot.

Atlanta – Supply chain technology provider Manhattan Associates Inc. both signed and expanded implementation agreements with a number of retail clients during fourth quarter 2013. New retail clients signed during the quarter include Arcadia Group, Body Central Stores, Desigual, and Woodcraft Supply.

In addition, Manhattan expanded relationships with existing retail customers such as Aldi, Belk, Cornerstone Brands, Devanlay SA (Lacoste), HEB Grocery, Phillips-Van Heusen, and Toys "R" Us.

To describe the HSN of today as a TV shopping channel is both woefully dated and reductive. The company, a division of HSNi, has evolved into a multichannel leader, where digital commerce accounts for a whopping 50% of its $2.2 billion in annual sales.

HSN’s 24/7 shopping format, which bowed in 1981, now seems positively prescient amid the rise of e-commerce.

HSN is a shining example of a retailer that successfully reinvented itself to become a $3 billion interactive multichannel operator and in the process shattered perceptions about what a career in retail looks like.
 

New York – HSN is launching an integrated marketing partnership with Spanish-language media company Univision Communications that will offer a fully integrated experience for U.S. Hispanic consumers.

St. Petersburg, Fla. – HSN, Inc. (HSNi) reported impressive financial results for the third quarter of fiscal 2013. Net income soared about 137% to $42.05 million, compared to $17.69 million in the same quarter a year prior.

HSNi reported impressive financial results for the third quarter of fiscal 2013. Net income soared about 137% to $42 million, compared to $17.7 million in the same quarter a year prior.

In addition, net sales grew almost 3%, to $789.9 million from $778.8 million. The elimination of a roughly $18 million loss related to debt extinguishment recorded in the third quarter of fiscal 2012 drove much of the quarterly net income growth. Mindy Grossman, CEO of HSN, also cited digital and mobile growth as boosting the company’s overall performance.

St. Petersburg, Fla. -- HSN (HSNi) is leveraging the cumulative power of its portfolio of leading lifestyle brands, which include HSN, Frontgate and Ballard Designs, to launch More the Merrier, a multi-platform holiday campaign. The campaign will include digital gift guides; special promotional offers, contests and sweepstakes.

West Chester, Pa. - Liberty Interactive Corporation plans to create a QVC Group tracking stock as part of a recapitalization of the Liberty Interactive Group tracking stock. The QVC Group class of common stock will track the value of QVC, Inc. and Liberty's approximate 38% interest in HSN, Inc., along with cash and certain liabilities.

St. Petersburg, Fla. -- HSN has appointed Matthew Rubel, senior advisor with TPG Capital, to its board of directors.

Rubel previously served as chairman, president and CEO of Collective Brands, where he worked from 2005-2011. Before that, his executive roles included serving as president and CEO of Cole Haan from 1999 to 2005, as well as serving as executive VP of J. Crew Group and CEO of Popular Club Plan.