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Retailers looking to satisfy customers this holiday season need to be sure all channels are aligned and working properly.

The new "2015 Connected Shoppers Report” of more than 2,000 adults commissioned by Salesforce and conducted by Harris Poll demonstrates that in order to succeed, retailers need to accelerate digital transformations to provide personalized, one-to-one customer journeys.

Retailers looking to satisfy customers this holiday season need to be sure all channels are aligned and working properly.

Saks Fifth Avenue is pulling out all the stops to make its two upcoming stores in Canada true destinations whose attractions extend beyond buying the latest fashions.

The company will open a163,000-sq.-ft. store at Toronto’s Eaton Centre at Queen Street on February 18, 2016, and a 150,000-sq.-ft. location at Sherway Gardens, also in Toronto, on February 25, 2016.

Chicago – It appears that Groupon will soon be delivering a whole new service to its customers.

The online discount provider has acquired OrderUp, an on-demand online and mobile food ordering and delivery service operating in nearly 40 markets across the United States.

Paired with Groupon’s approximately 25 million active North America customers, the deal creates an online and mobile food ordering marketplace of significant size and scale.

Duluth, Ga. - A majority of restaurant owners and managers believe that technology has a direct impact on increased revenue.

According to the 2015 NCR Restaurant Technology Pulse, 67% of respondents say technology helps drive revenue growth and 35% of restaurants are more dependent on tech tools compared to a year ago.

As the retail industry enters the home stretch of the holiday season, it’s a fitting time to think about not just the gifts your customers are giving their loved ones, but gifts you can give your customers. Not gifts in the form of cash or merchandise (though surely your customers would gladly accept them), but gifts in the form of omnichannel features and services. Consider giving the following three omnichannel gifts to your customers for the holidays and beyond, if you haven’t already.  

E-commerce platform WooCommerce has partnered with LevelUp to lower payment processing costs for merchants.

WooCommerce merchants can now accept LevelUp payments for a flat 1.95% processing rate. Merchants will also be able to run a full suite of revenue-driving marketing campaigns.

By Jonathan Marek, senior VP, Applied Predictive Technologies

CHANTILLY, Va. — Small businesses are increasingly embracing mobile and social platform to improve their operational efficiency and promotion, according to the latest findings from local media consulting company BIA/Kelsey’s “Local Commerce Monitor” tracking survey.

Salt Lake City -- Overstock.com said Thursday it is launching the Club O Dining Rewards program in partnership with Rewards Network.

The enhancement to the e-retailer’s current loyalty program allows members to automatically receive reward dollars in their Club O account equal to 5% of their total dining bill when they visit participating Club O Dining Rewards restaurants and pay their bill using any credit or debit card they have registered with their Dining Rewards account.