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  • H-E-B Goes Beyond Products and Pricing to Connect With Customers

    (The following is an excerpt from the new book, Extraordinary Experiences: What Great Retail and Restaurant Brands Do, by Denise Lee Yohn.)

    Scott McClelland seems an unlikely candidate for his picture to appear under a "Why Is This Man Smiling?" headline. As spokesperson and president of the Houston food/drug division of Texas-based grocery store chain H-E-B, McClelland has plenty of reasons to be worried.

  • All gift cards not created equal—especially when it comes to resale

    Popularity and resale value do not always correlate when it comes to gift cards.

    Visa is tops in a ranking of the gift cards expected to be most popular this holiday season.

    Rounding out the top 10: American Express; iTunes; Wal-Mart; Target; Starbucks; Netflix; eBay and Google Play. The ranking is from CardHub, a credit card comparison Web site owned by Evolution Finance.

  • Tech Bytes: Three Ways SAP Makes Commerce a Community Event

    Seamless commerce is constantly evolving, and SAP is attempting to stay at the front of the curve with its new SAP Jam Communities with Commerce solution. The cloud-based customer engagement tool is natively built on the SAP Jam enterprise social collaboration platform, and also integrates with the SAP hybris commerce management platform.

    At a recent event in Boston, SAP explained how the new solution enables retailers to build community pages that support and drive seamless commerce. Here are three of the most innovative community page features.

  • The Future of Retail

    At one point or another, anyone discussing the future of personalization in offline retail has quoted the film Minority Report, where virtual billboards scan Tom Cruise, and immediately customize their message. The virtual assistant in Gap refers to the last time he entered the store, and inquires about his recent purchase.

    Now, 13 years later, some of these technologies are becoming mainstream. For example, large retailers like Target and venues like the new Levi’s Stadium are equipped with beacons to customize your experience.

  • What retailers need to know about the connected consumer

    A new reported about the growth in Internet-connected devices has important implications for retailers.

    The new Connected Home Entertainment Forecast from the NPD Group shows that by the end of 2018, 231 million installed devices are expected to be connected to the Internet and able to deliver apps to TVs, representing 82% growth from 2014 to 2018.

  • Webinar: The Internet of Things: What Retailers Can Do to Stay Ahead

    Tuesday, Nov. 10, 2015
    2:30 PM - 3:30 PM EST

  • Google delivery plans take flight

  • eBay Enterprise is divided into four parts

    The splitting up of the eBay empire continues.

    eBay has completed the previously announced sale of its eBay Enterprise division, which helps retailers enhance their online presence and e-commerce capabilities, to a consortium led by private equity firm Permira for $925 million. The consortium of buyers has separated eBay Enterprise into four distinct businesses:

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