Axonify, Inc.

Two sessions at the NRF 2020 conference in New York highlighted how focusing on customer service results in higher sales.

Store associates are key to providing one of the few components that online retailers cannot match: the human touch.

Frontline employees are interested in skill development, but that doesn’t mean they are getting it.

Bloomingdale’s can now pinpoint which of its employee learning programs are generating results — and by how much in real dollars.

Retailers talk a good talk when it comes to training employees, but a new study suggests not all of them walk the walk.

Chain Store Age will sponsor a webinar on one of the most important issues facing store retailers: How to give frontline store associates the critical knowledge they need to drive sales and customer satisfaction.