Axonify, Inc.

A major discount retailer is conducting personalized, scalable enterprise training.

The holiday shopping season, with long hours, crowds, and a rushed pace, is typically tiring for frontline employees.

A new survey indicates four in 10 frontline associates perceive a lack of preparation for their job.

Since the COVID-19 pandemic began in March, retail frontline workers have improved knowledge in key areas via mobile training.

Walmart Canada will renovate more than 150 stores during the next three years – or over one-third of its store network — as part of a major investment that will touch every aspect of its business. 

From pharmacy cashiers to delivery drivers to customer service reps, frontline workers are a critical link in the chain that has kept our world turning through the coronavirus pandemic.

Just in time for Valentine’s Day, here is some adoration for a few emerging technologies poised to transform retail.

A prominent industry thought leader sees trained employees and engaged customers as critical to retail success.

Two sessions at the NRF 2020 conference in New York highlighted how focusing on customer service results in higher sales.

Store associates are key to providing one of the few components that online retailers cannot match: the human touch.