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State of Frontline Employee Workplace Training in Retail


Frontline associates are important. They’re the face of your business. The question is: Are they getting the training they need to do their best work? Global market research firm, Ipsos teamed up with Axonify and went straight to the frontlines to find out.

The survey results shed light on the current state of workplace training, including what methods frontline employees consider to be effective (or ineffective), their attitudes towards training (with regard to current and future roles), and how employers measure up against these expectations.

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