Arby's, Inc.

Ann Arbor, Mich. - Customers are less satisfied with fast food as their discretionary income improves and preferences shift in favor of quality over price.

According to new data from the American Customer Satisfaction Index (ACSI), two new entrants to ACSI debut at the top of limited-service (fast food) restaurants: Chick-fil-A and Chipotle Mexican Grill.

Atlanta -- Arby’s Restaurant Group, franchisor of the Arby’s brand, announced that it has reached an 11%  total energy reduction per company-owned restaurant since 2011, paving the way to a goal of 15% energy reduction by the end of 2015. This follows a 2014 reported reduction of 3.3% in average year-over-year energy consumption per company-owned restaurant.

Atlanta -- Sandwich operator Arby's Restaurant Group recorded systemwide same-store sales growth in first quarter 9.8%, marking 18 consecutive quarters of comp growth and indicating progress toward the quick-serve chain’s goal to surpass $4 billion in system-wide total sales by the end of 2018.
 

Atlanta - Arby's Restaurant Group Inc. (ARG) is promoting John Bowie, senior VP of operations, to COO, reporting to Paul Brown, CEO. The promotion was announced as George Condos, ARG president and COO, announced his retirement.  

Bowie will assume responsibilities as COO on March 30, at which point Condos will continue on through the end of the year as a consultant for Arby's.

After 24 years of patchwork-style growth, Wild Wing Cafe is getting serious about expansion. The chain has debuted its first-ever prototype design and, true to the brand’s roots, live entertainment is critical to the format. From the low-rise stage equipped with a special VIP entrance for musicians to an oversized video wall comprised of more than 20 screens, Wild Wing Cafe takes its motto — “Where Great Food Rocks” — seriously.

Specialty retailer Batteries Plus Bulbs is doubling down on its existing device repair business with plans to have the service in more than 650 stores by yearend.

Since August of last year, device repair was being tested in 40 markets nationwide and had grown to 275 stores, however the popularity of the service among consumers combined with the surging popularity of smartphones, iPods, tablets and other devices prompted the decision to expand the service to all stores, according to the company.

Atlanta — Arby's Restaurant Group, Inc. announced plans to launch a major remodeling program across its nationwide network of nearly 3,400 Arby's quick-service sandwich restaurants.

The turnkey revitalization initiative includes a new building image, team member re-training program and franchisee remodel financing solution.  

Atlanta - Arby's Restaurant Group Inc. (ARG), franchisor of Arby’s, has signed development agreements with new and existing franchisees. ARG recently sold 14 company-operated restaurants in Tampa, Fla., to Mosaic Investments Inc., a fully integrated investment firm based in Atlanta. In addition to remodeling existing locations slated to commence at the end of 2014, Mosaic has committed to build 13 new Arby's restaurants in the Tampa area during the next nine years.

Michael Howe was named CEO at Minneapolis-based Verify Corp., a software provider with solutions focused on supply chain security and brand protection and consumer engagement and loyalty promotions.

Howe has served in various executive leadership positions with Procter & Gamble, PepsiCo, Unilever, Arby’s and MinuteClinic. As CEO of MinuteClinic, Howe facilitated the national expansion of the business from 19 clinics in two markets to more than 525 clinics in 27 states. Most recently, he has served as chairman at Smart Receipt and DRX.

Waban, Mass. -- Chick-fil-A and Sonic Drive-In deliver the best customer experience in the fast food industry, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 U.S. consumers.