Accenture

Move over millennials, Gen Z is snapping at your heels. And retailers should take note.    Retailers looking to capture share of wallet and brand loyalty from Gen Z – the most  digitally- and socially-engaged generation to date — need to step up their focus on new ways of engagement. But they also should pay attention to their physical stores.   

The Council of Fashion Designers of America (CFDA) and Accenture are collaborating to help shape how the fashion industry integrates technology and consumer insights into its business practices.    Combining the creativity within CFDA’s membership with Accenture’s expertise in customer experience, strategy, insights and technology, the two organizations will create talent-development programs for today’s designers and tomorrow’s retailers.  

Coop Italia, Italy’s largest supermarket chain, is looking to reinvent the customer experience in grocery shopping.    In collaboration with Accenture, the retailer has opened a flagship in Milan that merges the physical and digital to recreate the atmosphere of local open-air markets. Billed as the “supermarket of the future,” the store uses innovative digital solutions that provide product information, improve store navigation and engage customers.      

U.S. shoppers expect to spend more this holiday season, but also to drive a harder bargain, demanding more competitive pricing and an enhanced shopping experience  

Accenture, a global professional services company, has entered into an agreement to acquire Kurt Salmon, a global strategy consulting firm focused on the retail industry.   The acquisition will expand Accenture Strategy’s capabilities in delivering strategy consulting services to retailers and private equity firms in a world disrupted by digital.
   

From investments to support omnichannel initiatives to energy efficiency programs and equipment upgrades, prioritizing and approving capital expenditures has become increasingly complex for retail CFOs.

“Retail CFOs are performing a high wire balancing act these days,” said Rod Sides, vice chairman and retail and distribution practice leader for Deloitte. “Online sales are growing while the traditional business is flat to declining, but still accounts for 80% of the revenue.

The story of the “mobile first” generation isn’t a new one. Retailers have been told for years that mobile should be at the forefront of business strategy in order to meet consumers’ evolving expectations.
 
Yet, there appears be a disconnect between existing mobile experiences and consumer sentiment.
 

One of the nation’s most successful upscale shopping centers has launched an app to make shopping easier and more personalized.

The Mall at Short Hills, in Short Hills, New Jersey, has launched an app that offers what the center calls “first-of-its-kind” indoor navigation technology and a host of other shopper-friendly functionality.