Chatbots / Virtual Assistants / AI Agents

Starbucks Coffee Company is using ChatGPT to help customers find a beverage that fits their mood and/or tastes.

Leading-edge artificial intelligence models can help retailers transform their marketing efforts to better meet the needs of modern customers.

David’s Bridal is integrating with next-gen artificial intelligence platforms in collaboration with Shopify, making it one of the first retailers to enable end-to-end purchases in AI chats.

Consumer interest in artificial intelligence is strong, but trust still remains a barrier to full adoption.

A comic actor and TV reality show judge is becoming a virtual ambassador for a popular footwear brand.

Retailers in March 2026 focused technology efforts in areas including ChatGPT shopping, in-store AI assistance and unifying inventory and allocation.

Consumers and businesses are becoming increasingly comfortable with letting artificial intelligence assist financial decisions, but trust issues remain.

A California-based convenience retailer is streamlining in-store workflows for associates with help from next-gen artificial intelligence.

Macy’s Inc. is joining the list of retailers leveraging the Google Gemini next-gen AI engine to aid customers.

Amazon continues expanding the capabilities of the latest version of its Amazon Alexa voice-enabled device.