The AI retail paradox: Optimize for efficiency, prepare for disruptionArtificial intelligence has been steadily reshaping retail for decades, from the early days of personalized recommendations to today’s sophisticated generative models. EXCLUSIVE Q&A: Fiona Tan, CTO, WayfairWayfair sees personalized, streamlined customer interaction as key to retaining and attracting customers. Pizza Hut launches basketball-themed AI chatbot for 'March Madness' Pizza Hut is offering what it calls a "second screen companion" for college basketball fans. Casey’s General Stores introduces AI-based coffee 'roaster' chatbot Casey's General Stores is offering shoppers digital coffee recommendations with a dash of humor – all personalized with AI. EXCLUSIVE Q&A: GoodwillFinds develops generative AI chatbot GoodwillFinds, a growing consortium of 18 individual non-profit Goodwill organizations, is streamlining online customer service with artificial intelligence. Army Air Force Exchange Service launches AI customer service chatbot Army Air Force Exchange Service is leveraging a cutting-edge artificial intelligence model to enhance interactions with customer inquiries. First Previous 7 8 9
