Survey: Black Friday, Cyber Monday remain critical to online holiday sales Holiday sales are expected to play a key role once again for online U.S. merchants this year. Ryder: Shoppers prioritize savings in top three holiday purchase motivators Free shipping, holiday sales/discounts and free returns top the list of 2025 holiday purchase motivators as shoppers prioritize cost savings. eBay offers free returns on auto parts and accessories eBay is giving buyers of auto parts and accessories additional confidence to make purchases. Customers expect free returns, but don’t always make them honestly Free returns are becoming a requirement, but retailers must watch for abuse of their policies. Fraudsters target online returns The battle against returns fraud and claims is not getting any easier for retailers. Here’s the product category consumers return most, and why A new survey reveals why customers are especially likely to return one particular item. Levi’s reduces fraud, increases personalization post-purchase with AI Levi Strauss & Co. is leveraging artificial intelligence to enhance its performance after an e-commerce transaction takes place. The 'Krampus' of returns and other holiday e-commerce trends The just-concluded holiday season revealed some trends in digital commerce that retailers should heed for the coming year. Poshmark accepting rejected returns for resale Consumers experiencing trouble returning products have a new alternative to make some money out of the situation. Study: Return policies key to online purchases, customer loyalty Return policies can play a big role in whether consumers make online purchases — and with which retailer. Salesforce: Global online holiday sales set $1.2T record; returns boom Online holiday sales soared in the U.S. and around the globe in 2024, but returns are skyrocketing as well. Amazon offers free returns — no packaging required Amazon is removing fees and preparation from the customer returns process. First Previous 2 3 4 Next Last
