U.K.'s Debenhams Group provides online post-purchase protectionA U.K.-based global online fashion retail conglomerate is enhancing its customer service capabilities after the shopper clicks "buy." FedEx: AI grows in importance for returnsConsumers are increasingly using artificial intelligence tools and no-box, no label options when they return products. The cities where consumers are most likely to make returns are… New analytical data reveals the "return capitals" of the U.S. Total holiday returns to reach $160B Holiday return rates have dramatically risen since the pre-pandemic area. Adobe: Holiday returns follow promising trend So far, holiday shoppers are hanging on to their purchases more than last year. Returns are rising – here’s why Consumers are returning purchases at growing rates, with a few key drivers. Three supply chain partnerships from a cozy fall Autumn is a time of togetherness and warmth, and many retailers are embodying the spirit of the season with collaborative supply chain efforts. Holiday shoppers are adapting to the economy — here's how The vast majority of consumers are making changes to their holiday shopping plans to address economic issues. Winn-Dixie expands in-store Amazon return kiosks A Florida-based regional grocer is building on its omnichannel partnership with Amazon. Urban Outfitters accepting in-store returns from its Nuuly rental service Urban Outfitters is making it easier for users of its Nuuly clothing rental subscription platform to return products. Leading consumer delivery issues include… Post-purchase consumer uncertainty and anxiety is a common problem with some key drivers. New app streamlines returns and refund tracking for consumers An app known as "Refundly" tracks and manages online returns and refunds across all U.S. retailers. First Previous 1 2 3 4 Next Last
