Research Topic

Chicago - It may seem counterintuitive, but retailers should welcome the irate shopper who vents their frustration. That’s because it’s the mistreated customer who walks out the door in a silent huff who places the most revenue at risk, according to a collaborative study of dysfunctional retail touch-points conducted by LoyaltyOne, Verde Group and Dr. Deborah Small, professor of marketing and psychology, Wharton School of the University of Pennsylvania.

Staples is empowering students to "Make Innovation Happen” with a new program that promotes research, collaboration and entrepreneurial thinking.

The retailer's Designed by Students program will allow students from two middle schools, MS88 in Brooklyn, N.Y., and Ron Clark Academy in Atlanta, Ga., to participate in a curriculum to foster creative thinking and teach students about designing innovative products. The program provides an original, educational experience to students. Staples is donating $50,000 to both schools as part of the program.

New York -- Target chief Brian Cornell talks to CNBC's Jim Cramer about what the company is doing to turn its business around. What else does Target have up its sleeve and how will it keep the momentum going?

Washington, D.C. - The National Retail Federation (NRF) is hiring Mark Mathews as VP of research development and industry analysis. Mathews will develop, evaluate and direct research initiatives for NRF’s Retail Research and Analysis Center, which was announced in April.

Mathews brings more than two decades of research strategy and management experience to his new post.

Mountain View, Calif. -- Consumers who use digital coupons both shop more and spend more than the average shopper. According to the  "Digital Coupon Redeemer: Shopper Trends" report, heavy digital coupon users shop 47%  more often than the average shopper, spending $6,081 annually on groceries and household goods alone – a 114% more than the national average.

Social media users would rather post positive feedback to retailers than post a complaint, according to a new survey.

Research from eDigitalResearch reveals that consumers are predominantly using social media as a tool to give positive feedback. Of the 2,000 consumers surveyed who have used social media to contact a brand in the past year, 6% have used social media to send positive feedback about a company compared to 2% who said they have used this touch point to send a complaint.

Chicago -- Retailers looking for opportunities in emerging markets should look East, particularly to China, which ranks as the top country in A.T. Kearney’s annual Global Retail Development Index (GRDI). China, which returns to number one in the GRDI rankings for the first time since 2010, is expected to surpass the United States as the world's largest retail market by 2018.

Walmart is furthering its $100 million commitment to industry workforce development with a big grant to the NRF Foundation.

An $800,000 grant from Walmart to the NRF Foundation will work with employers to determine the competencies needed in the industry and the potential for a new industry-validated credentialing program to help store and distribution center employees advance their careers.