-
Survey: 62% of shoppers want live chat with brands on mobile devices
Sunnyvale, Calif. -- Sixty-two percent of consumers expect live chat to be available on mobile devices, and 82% would use it, according to a new study commissioned by Moxie Software. Seventy-five percent of survey respondents stated that they would prefer to use live online chat versus calling to speak with an agent.
-
NRF: Holiday sales to rise 4%
Washington, D.C. - The National Retail Federation (NRF) expects sales in November and December (excluding autos, gas and restaurant sales) to increase a healthy 4% to $616.9 billion, higher than 2013’s actual 3% increase during that same time frame. This would mark the first time since 2011 that holiday sales would increase more than 4%.
