Research Topic

Forrester: U.S. won’t adopt chip and PIN until 2020
New York – While most observers agree there will not be widespread adoption of technology to accept payments from EMV-compliant payment cards in the U.S. by the October 2015 fraud liability shift deadline, Forrester Research is less optimistic than most. In a research note, Forrester said retailer concerns about the ROI of spending on chip and PIN technology, as well the development of new secure payment methods, will delay widespread adoption of hardware and software needed to accept chip and PIN payment in the U.S., until 2020.
Study: Global consumers eye online groceries
New York – Retailers who offer or are considering offering online grocery shopping may be on the right track. One-quarter of 30,000 online global respondents surveyed in the new Nielsen Global E-commerce and the New Retail Surv say they are already ordering grocery products online for home delivery and more than half (55%) are willing to use it in the future.

Survey: Customer satisfaction down, technology key to improvement

Ann Arbor, Mich. - Despite economic indicators that show the recession is over, customers are slightly less satisfied in 2015 than they were the prior year. According to CFI Group's Retail Satisfaction Barometer 2015, the RSB score for 2015 is 79 on a 0-100 scale (with 100 being the highest possible score), a one-point drop from 2014.
Survey: 20% of Millennials prefer not to interact with cashiers during checkout

Chicago -- Self-service kiosks got a nod from the Millennial generation, as a new survey released by location-based mobile platform Retale showed that 20% of Millennial shoppers don’t like interacting with cashiers at checkout.

The survey examined consumer self-service checkout (SSK) adoption and preferences among brick-and-mortar retailers, focusing on SSK experiences, and evaluating convenience, challenges and desired improvements.

Research highlights include:
NRF backs 'patent troll' legislation

The National Retail Federation issued a statement Wednesday supporting patent reform legislation seeking to protect retailers and other businesses from overly litigious patent trolls.
Study: Smart mirrors to become $7 billion market by 2022

Glen Allen, Va. – Imagine being not only smart, but a billionaire as well. Smart mirrors are in this enviable position, according to a new study from industry analyst firm N-Tech Research.
Tech Guest Viewpoint: Did Lilly for Target Generate Brand Love?

By Sherrie Mersdorf, director of marketing, NewBrand
Mother’s Day spend to grow 2%

New York – Consumers might be a little nicer to Mom this year than last year. IBISWorld expects total Mother’s Day spending to reach $20.8 billion, representing an increase of 2% from 2014 spending, and an annualized increase of 6.5% since 2010.

Average household spending on Mother’s Day is also set to grow, with the standard family shelling out an estimated $169.21, representing a 4% increase from the 2014 average.
Report: Target’s Cornell paid $28 million in 2014

Minneapolis – Brian Cornell, CEO of Target Corp., reportedly received total compensation of $28.2 million in 2014. According to the Wall Street Journal, that figure includes $14 million in “make-whole” compensation he was paid for leaving his previous position as CEO of PepsiCo in August 2014.

Cornell also received a prorated salary of $595,000 from Target, among other compensation.
H&M makes EPA green power lists

New York - H&M is number 32 on the U.S. Environmental Protection Agency's (EPA's) National Top 100 list of the largest green power users. H&M is using nearly 172 million kilowatt-hours (kWh) of green power annually, which is enough green power to meet 100% of the organization's electricity use.
Trust tops agenda for retail/CPG execs

When CEOs from Walgreens, Procter & Gamble, PepsiCo and other global leaders gather in New York in late June for the Consumer Goods Forum’s Annual Summit, one of the thorny issues to be addressed is that people don’t trust them to do what is right.
Survey: Mother’s Day spending expected to surge; department stores are big winners

New York -- According to NRF’s 2015 Mother’s Day Spending Survey conducted by Prosper Insights & Analytics, Americans will spend an average of $172.63 on mom this year, up nearly $10 from $162.94 last year and the highest amount in the survey’s 12-year history. Total spending is expected to reach $21.2 billion.