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Research Topic

  • Study: Cash is still king for U.S. consumers

    Despite the rise of electronic, mobile and contactless payments, physical currency remains a favored choice for consumers in the United States.   This was according to “In Cash Consumers Trust. But How Do Retailers Make it Pay?,” a report from cash technology solutions provider Glory. The study is based on responses from 1,500 consumers in the U.S., U.K. and Australia.  

  • Report: Consumers to get early jump on holiday shopping

    More and more Americans plan to get an early start on their holiday shopping. And they also plan on spending more.    Nearly half (45%) of Americans plan to start holiday shopping before November, with one in four starting before October, according to RetailMeNot's 2017 Holiday Retail Trends and Guide. Retailers are capitalizing on this earlier start: Nearly 80% indicated they will begin holiday marketing efforts earlier this year.   

  • State of the Industry Report and Chain Store Age Top 100

  • Study: Fraud losses, management eat up more than one-fifth of retailer revenue

    Merchants’ fraud costs are a growing expense — and the pace shows no sign of slowing.   Fraud losses and management eat 8% of the average e-commerce retailer’s revenue, up from 7.6% in 2016, according to “2017 Financial Impact of Fraud Study: Exploring the Financial Impact of Fraud in a Digital World.” The report is from Vesta Corp. and Javelin Strategy & Research.  

  • The impact of Hurricanes Harvey and Irma on retail sales

    Hurricanes Harvey and Harvey had a similar impact on retail sales and the toll was significant on online spending as well as spending in physical stores.  

  • Nothing scary about this forecast

    There is good news for retailers in a just-released survey on Halloween spending.   Americans will splurge on costumes, candy and pumpkins for a record $9.1 billion in Halloween spending this year, according to the annual survey released by the National Retail Federation and Prosper Insights & Analytics. That's up 8.3% from last year’s previous record of $8.4 billion.  

  • Forrester: Online holiday spending to increase by double digits over last year

    Overall positive economic conditions will propel retail sales online as well as of offline this coming holiday season.   That's according to a report by Forrester, which predicts that U.S. online holiday sales will grow 12% to reach $129 billion in 2017, compared to $115 billion last year. Offline holiday sales will inch up 0.3%, to reach $549 billion in 2017.  

  • The two companies with the highest online grocery satisfaction are...

    If traditional supermarket retailers want to become online destinations for grocery, they need to step up their digital shopping experiences.   In fact, shoppers rated their overall satisfaction ordering food and grocery items online highest with Amazon (4.63 on a five-point scale where five is highest), followed by Walmart (4.41). Supermarkets/food stores trailed behind with a rating of 4.32.  
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