Research Topic

Two events converged by 2010 that fundamentally changed how consumers shop and how retailers sell.
 
The first was that the world was enmeshed in a deep recession triggered by the collapse of financial markets in 2008. The second was that the world was going through a refresh cycle for consumer mobile phones. What happened next rocked the retail industry.
 

 

There are so many cross-currents affecting the retail real estate industry right now that making sense off it all is a daunting challenge. Thankfully, Melina Cordero, head of retail research for the Americas at CBRE, was on hand at RECon to touch some of the mega-trends in this video.

Taubman Centers COO William Taubman offered insights on shoppers, property trends and how technology is changing the fundamental experience and brand promise of shopping centers.

To watch his wide ranging conversation with ICSC’s Jesse Tron, click here.

 

Supermarkets and fast-casual restaurant brands took the top positions in an annual ranking of customer experience.   Publix, Chick-fil-A, and H-E-B earned top three positions in Temkin Group’s 2017 Temkin Experience Ratings, a cross-industry benchmark of customer experience.     Publix had a score of 84%, closely followed by Chick-fil-A and H-E-B, which both scored 83% in the seventh annual rating.  

When it comes to marketing, retailers should adopt a truly “omnichannel” approach.

According to a new consumer survey from digital marketing firm Fluent, “The Omnichannel Advantage,” consumers who are reached through a greater number of channels make in-store and online purchases from their favorite retailers more frequently.

Recent advances in floor care technology have made matters more complex, as retailers must decide what combination of cleaning procedures provide the best value. Today’s retail Facility Manager must determine the materials (from machinery to matting), the schedule (daily, weekly, monthly and even yearly), and the

Comp-store sales for the quarter were up 6.5% - with comps for the U.S. stores up 7.4%.   Net earnings for the three months ended May 1 were $1.8 billion, up 14.2% compared with net earnings of $1.6 billion in the same quarter last year.  

While other retailers make news by posting grim first quarter results and closing stores., the nation’s leading off-price retailer is making headlines by doing just the opposite. Amid strong first quarter results that included a 7% rise in same-store sales, TJX Cos. said it plans to open about 150 more stores during the rest of this year, on top of the 47 stores it opened in its first quarter.

Ace Hardware took home "record" first quarter revenues of $1.2 billion in the first quarter, an increase of 4.3% over last year. The message was a little more muddled for earnings. Though its first quarter net income of $26.1 million was down 12.7% year-over-year, that figure was still 12.0% ahead of plan. It was also a planned reduction owing to the timing of promotions.

Online reviews, for better or worse, are a permanent part of online reputation marketing for most businesses. Retailers, service providers, franchises, law firms and other professionals hang on every star given by customers. But not all online reviews are the same. In a comprehensive dive into the numbers provided by businesses, the following five conclusions were drawn from the data. 1. Star Ratings Are Important to Searchers