ICSC: Consumers open to new safety protocols in storesConsumers in the South are twice as likely as those in the Northeast to already have or plan to visit a reopened business very soon. Survey: Retailers see BOPIS as gaining importanceBuying and returning online purchases in physical stores is becoming a routine retail offering. Macerich posts positive Q1 results through February Macerich put a positive spin on its first-quarter financial results by cutting the period short in reporting some measures. Survey: Retailers have difficulty harnessing customer data Consumer data is readily available to retailers, but delivering a high-quality customer experience is still challenging. Customer satisfaction stays steady Overall U.S. customer satisfaction held fast in the first quarter of the year even as consumer spending plunged. Study: Consumers ready to buy apparel in-store — but nix try-ons Shoppers are ready to purchase apparel and other non-essential items in stores, but with some major changes compared to pre-pandemic. Imports to see double-digit declines Import volume is expected to stay low even as stores begin to reopen. Survey: Consumers pivot toward e-commerce during COVID-19 A new survey suggests consumers plan to shop online more as they visit brick-and-mortar stores less due to the COVID-19 pandemic. Consumer impulse purchases jump in April Americans spent more on impulse purchases post-pandemic than before the outbreak. Survey: Personalized service keeps customers happy Customer service personalization can boost shopper spending and retention. First Previous 209 210 211 212 213 Next Last
