Another survey confirms shift to online holiday shoppingCustomers plan to make an increasing portion of their holiday purchases online, including Black Friday deals. Adobe: COVID-19 makes consumers receptive to voice technology Salesforce: Connected consumers expect omnichannel convenience Boll & Branch deploys sanitizing light technology Boll & Branch is using UV lighting technology to fight COVID-19. Survey: Don’t count out Black Friday and Cyber Monday just yet New data from e-commerce platform Shopify suggests strong consumer interest in a major traditional holiday shopping event. NPD: Free shipping could be deal breaker this holiday Free shipping will be more of a sweet spot than deals for holiday shoppers this year. Consumers increasingly worried about finances, raising food prices Concern about their personal finances and the economy in general is on the rise among U.S. consumers. Deloitte: Contactless and online shopping in big demand this holiday season Consumer anxiety over COVID-19 means retailers who remove the need for personal contact from shopping may have the brightest holiday. Survey: BOPIS, brand values can lead to happy retailer holidays Many consumers are scaling back their holiday plans, but retailers can still capture their spending. ACSI: Amazon customer service rating falters during COVID-19, but it’s not alone No internet retailer has improved customer satisfaction during the pandemic, but Amazon has seen a particularly notable decline. First Previous 190 191 192 193 194 Next Last
