Consumer Attitudes & Behavior

Westlake Village, Calif. -- Academy Sports + Outdoors ranks highest in customer satisfaction, according to the J.D. Power and Associates 2012 Sporting Goods Retailer Satisfaction Report. The inaugural report measures the overall sporting goods retailer customer satisfaction experience by examining five key factors: staff, cost, facility, merchandise and sales/promotions.

Cindy Davis, Walmart’s EVP global customer insights and analytics, is set to headline the second annual SHOP conference next week presented by MARS Advertising and the Center for Retailing Excellence in the Sam M. Walton College of Business at the University of Arkansas.

April same-store sales at Target increased 1.1% and helped the company achieve a 5.3% first-quarter comps increase that was the highest in six years. How much of the performance was due to record warm weather versus good execution of a solid strategy against the back drop of an improved economy is debatable.

Chelmsford, Mass. -- The Kronos Retail Labor Index edged down to 3.8% in April from a March level that was revised three-tenths lower. Even with declines over the last two months, the Retail Labor Index remains above levels seen over the last few years, averaging 4.0% over the first four months of this year, up from 3.5% last year. (The Index is defined as the ratio of hires to applications within a given month, expressed as a percentage. A level of 3.0) means that for every 100 applications received, three hires occurred)

Target has done quite well for itself in California, but that doesn’t mean it’s been easy. Ironically, the state with the most extensive network of Target stores also happens to be the one identified as the worst state in which to do business, according to a recent survey.

WASHINGTON — The National Retail Federation is responding to a report from the Federal Reserve, which revealed that debit card swipe fees collected by the nation's largest banks have significantly dropped since reform regulations took effect last fall.

Target turned 50 this year, and chairman, president and CEO Gregg Steinhafel weighed in on the expect more, pay less (EMPL) value proposition, his 32-year career and miscellaneous other topics in a Q&A interview with the company’s online magazine known as “A Bullseye View.” To read a transcript of his comments click here.



 

LAKELAND, Fla. — Publix's associates and board members will be pleased with the news that the company's private stock has increased from $22.40 per share to $22.70 per share, effective May 1. Since it is not publicly traded, only current Publix employees and members of its board of directors can buy Publix stock.