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Consumer Attitudes & Behavior

  • Millennial shoppers hit hard by economic downturn

    NEW YORK — Millennial shoppers (consumers ages 18 to 34 years) now represent the highest percentage of Americans who do not have enough money to cover their basic needs, according to WSL/Strategic Retail, a leading authority on shopper behavior and retail trends.

  • Report: Millennial shoppers hard hit by economic downturn

    New York -- Millennial shoppers (consumers ages 18-34) now represent the highest percentage of Americans who do not have enough money to cover their basic needs according to WSL/Strategic Retail, a leading authority on shopper behavior and retail trends. The finding, which noted that nearly 25% of this young adult market say they are not able to make ends meet – as compared with 17% of adults ages 35-54, and only 13% of those age 55 and over – was revealed as part of the company’s How America Shops MegaTrends report, Moving On 2012.

  • Greater consumer confidence not loosening purse strings

    CHICAGO — Consumers’ confidence in their personal finances is returning to levels seen in first quarter 2011, according to SymphonyIRI Group’s latest MarketPulse survey, released Friday. But while confidence remains high, the same consumers remain frugal.

  • Next-Gen Digital Signage: Impacting the Bottom Line

    By Ajay Joshi, [email protected]

  • J.D. Power survey: Ace Hardware tops in customer satisfaction for sixth consecutive year

    Oak Brook, Ill. -- Ace Hardware ranked highest in customer satisfaction in the J.D. Power and Associates 2012 U.S. Home Improvement Retailer Store Satisfaction Study. Ace has taken the top spot ever since J.D. Powers began researching the home improvement category six years ago.

  • Cold Aisle Syndrome: Refrigerated Cases With Doors Offer Shoppers Comfort and Save Energy Costs

    By Sam Khalilieh, [email protected]

    Study after study has concluded that adding doors to medium temperature coolers (MTC) is a great solution for a variety of issues that plague grocery retailers. Whether looking at energy use, operational costs, product safety, or consumer comfort, there is no down side to adding doors. So why do so many overlook this very basic approach? This question has been puzzling me for a long time.

  • Survey: 32% of retailers use social networks to research job candidates

    Chicago -- Survey results released Thursday by WorkInRetail.com found that about one-third (32%) of retail hiring managers use social networking sites to research job candidates.

    The new survey from WorkInRetail.com – CareerBuilder’s job site for retail professionals, found that of the retail employers who do not research candidates on social media, 16% said their company prohibits the practice. Nine percent report they do not currently use social media to screen, but plan to start.

  • Survey: Mother’s Day spending expected to rise 10%

    New York -- Survey results released Wednesday by Brand Keys revealed that 90% of consumers plan to celebrate Mother’s Day. Total spending is estimated to reach nearly $17.2 billion, according to the annual Brand Keys Mother’s Day survey.

    Celebrants intend to spend an average of $163 this year, up 10% over 2011. Men, following a long-time pattern, intend to spend more than women, reporting an anticipated average spend of $190. Women anticipate spending $136.

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