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Survey: Large companies improve customer service
Waban, Mass. - The percentage of large organizations that have reached the two highest levels of customer experience maturity has grown from 6% in 2013 to 10% this year. During the same period, the percentage of companies in the lowest level of maturity has dropped from 40% to 31%, according to a new report from Temkin Group, “The State of Customer Experience Management 2014.”
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Something fishy is going on at Reynolds
Innovation can take many forms and in the case of Reynolds Bakeware that form is a new oval pan designed specifically for baking fish.
Not that fish couldn’t be baked in one of the brand’s various other square or rectangular shaped disposable pans, but the new oval model is purpose built for fish and part of the new Bakeware line introduced last year.