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Consumer Attitudes & Behavior

  • And the 10 biggest myths of holiday spending are….

    New Canaan, Conn. - Count on Customer Growth Partners president and CEO Craig Johnson to provide a refreshing break from the standard Black Friday forecast.  Here’s his take on the top 10 retail-related holiday myths of 2014:   
  • Analysis: Retail Forecast 2015

    By Phillip M. Perry New York  - Blue skies and cool breezes.  That’s the economic forecast as the calendar turns for a new year. Retailers looking to bolster revenues and profits over the next 12 months should benefit from a gradual improvement in the ability and willingness of shoppers to spend.   
  • Analysis: Zappos goes brick-and-mortar

    The news that Zappos opened its first freestanding store caught by the industry by surprise. Here are two expert views:   
  • Survey - Lack of assistance, engagement hinders e-commerce

    Sunnyvale, Calif. - The number one reason why some consumers avoid online shopping is the lack of in-person assistance and proactive engagement from brands. According to a survey of 2,500 consumers about their online shopping plans and preferences for the upcoming holiday season conducted by e-commerce technology provider Moxie, 72% of survey respondents indicated that they want brands to proactively engage with them online, especially when they are struggling on a website.   
  • Top 10 holiday spending myths revealed

    With consumer surveys and holiday forecasts a dime dozen this time of year, Customer Growth Partners CEO Craig Johnson offers his take on some of the biggest fallacies regarding retail spending.

    Customer Growth Partners, a consulting and research firm focused on retail and other consumer industries has determined that the top 10 biggest holiday myths of 2014 are:

  • Report: Retailers to watch this holiday season

    Worthington, OhioAmazon and Nordstrom shoppers plan to increase their holiday spending the most compared to other shoppers, according to a survey by Prosper Insights & Analytics.  The report, “Holiday 2014: Retailers to Watch,”  finds that while overall holiday spending plans are up this holiday season, shoppers will still be looking for sales and big discounts and spending only what they have to, making waves for retailers to navigate this year.   
  • Survey – Cross-border shoppers double spend of domestic shoppers

    San Jose, Calif. - Cross-border shoppers (those for whom more than 10% of their online spend is cross-border), spend approximately twice as much as consumers who only shop domestically. New research from PayPal and Ipsos, which investigated the online and cross-border shopping habits of more than 17,500 consumers in 22 countries, shows 30% of U.S. online consumers shop across borders.  
  • Survey: Shoppers will find best Black Friday discounts at J.C. Penney

      New York J.C. Penney, Macy’s, Rite Aid, Meijer and Sears rank as the best retailers for Black Friday deals, according to a survey by personal finance social network WalletHub.  The survey shows that Penney has the highest overall discount rate at 65%, while Big Lots, at 24%, and Costco, at 21%, have the lowest. WalletHub surveyed 5,525 deals from the 2014 Black Friday ad scans of 21 of the biggest U.S. retailers. Here is a quick summary of some of the key findings.
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