Consumer Attitudes & Behavior

New York -- The International Council of Shopping Centers forecasts a 4.0% increase in sales during the November-December holiday shopping period, the strongest gain in three years, amid positive economic signals. Total holiday shopping sales at shopping centers is estimated to be $488.6 billion in the same period.

Morrisville. N.C. – Same-store sales soared at Amazon.com and EBay during September 2014. According to e-commerce technology provider ChannelAdvisor, Amazon's September same-store sales growth came in at 37.9%, a decrease compared to August's 45.1%.  

Even with a decrease from August to September, 37.9% is more than twice the growth rate of e-commerce.

Reston, Va. -- Consumers have high expectations for retail care when shopping via mobile device, and if those expectations aren't met, they'll abandon the experience entirely, according to a new study from Contact Solutions. Fifty-one percent abandon the cart and close the app (lost purchase) when they struggle in a retail app, and 20% stop using the app entirely.

Sunnyvale, Calif. -- Sixty-two percent of consumers expect live chat to be available on mobile devices, and 82% would use it, according to a new study commissioned by Moxie Software. Seventy-five percent of survey respondents stated that they would prefer to use live online chat versus calling to speak with an agent.

Washington, D.C. - The National Retail Federation (NRF) expects sales in November and December (excluding autos, gas and restaurant sales) to increase a healthy 4% to $616.9 billion, higher than 2013’s actual 3% increase during that same time frame. This would mark the first time since 2011 that holiday sales would increase more than 4%.

New York -- Cautious spending and economic realities that are bifurcating the American holiday shopper into two distinct segments are two of the 10 trends that are expected to drive the 2014 holiday shopping season, according to a new report from PwC US and Strategy.

Cautious spending and a spending divide that has bifurcated the American holiday shopper into two distinct segments,  are two of the 10 big trends that are expected to drive the 2014 holiday shopping season, according to a new report from PwC US and Strategy&.

Holiday sales are projected to grow at their fastest level in years, rising 4.1% to nearly $617 billion after a 3.1% increase last year, according to an annual forecast released by the National Retail Federation.

The 2014 holiday shopping season will be characterized by cautious spending, while economic realities create one of two American holiday shoppers — survivalists and selectionists — according to a new report released Tuesday from PricewaterhouseCoopers U.S. and Strategy, titled "2014 Holiday Outlook: Top trends, consumer behaviors and implications for retailers."

Franklin, Tenn. – Mobile POS technology is growing in popularity among retailers, particularly in the enterprise space, according to the new Mobile POS Software Market Share report from global research and advisory firm IHL.