Consumer Attitudes & Behavior

The Retail Industry Leaders Association introduced its second Retail Energy Management Report, a resource for companies to compare energy management programs across the industry and identify opportunities for progress.

The report was released prior to the opening of RILA’s 2015 Retail Sustainability Conference, now in its eighth year.

While the financial industry is supporting the use of chip-and-signature cards to meet the upcoming Oct. 1 EMV mandate, consumers are less convinced.

According to a new survey released by the National Retail Federation (NRF), 62% of U.S. consumers believe new credit cards being issued by banks don’t go far enough to protect card data or prevent fraud.

As statistical revelations go, the fact most Americans use the Internet and mobile phones is not especially surprising, but still significant for omnichannel retailers.

According to the latest Global Media Intelligence Report from eMarketer, 80.8% of the U.S. population, or nearly 260 million people, will go online at least once a month in 2015.

Lower gas prices are not significantly altering consumer behavior, according to the latest Consumer Fuels Survey results released by the National Association of Convenience Stores (NACS).

Although drivers report that the national median gas price fell 25 cents per gallon in the past month and 60 cents per gallon since July, only 22% of consumers say that they will drive more over the coming month and only 15% say that they will spend more on other non-fuels items in the coming month.

NFC-enabled contactless mobile payments, such as those enabled by smartphone-based digital wallet services like Apple Pay and Android Pay, currently make up a tiny fraction of card transactions. However, a new study from Indian mobile solutions provider Mahindra Comviva suggests contactless mobile payments are set to grow quickly.

The Container Store is teaming up with the Rhode Island School of Design on a contest that invites design students to re-think the organized home.

The goal is to give design students a platform to present their product ideas to The Container Store and the chance to see their ideas produced. The product submissions need to appeal to The Container Store’s consumer.

San Francisco – Marketers and consumers are both discovering mobile apps in a big way.

According to the second Mobile App Advertising Trends Report from marketing technology provider Kenshoo, marketers increased their investment in mobile apps 293% in June 2015, compared to the same period a year earlier.

This increased investment followed a 346% increase consumer mobile app installs and 32% increase in click-to-install rate.

Petco is launching an omnichannel promotion to get pet parents ready for the spookiest holiday of the year.

Pet parents who plan to dress up their pets can participate in the Petco "Make a Scene" Photo Contest on Instagram. Beginning Oct. 1, pet parents are encouraged to take a photo of their costumed pet in a scene that matches the pet's costume and post it on Instagram with the hashtag #MakeASceneContest for a chance to win a $5,000 grand prize.