Consumer Attitudes & Behavior

The growth of digital shopping tools continues to benefit physical stores with new seasonal research from the International Council of Shopping Centers (ICSC) showing how much.

Should Walmart and Costco be required to pay employees the same minimum wage?

The answer is no, at least that’s the conclusion of a new study according to the National Center for Policy Analysis, a conservative think tank based in Dallas.

Consumers have spoken, and there is a definite number of retailer emails that crosses the line.

According to a new survey of more than 1,000 U.S. shoppers from customer targeting technology provider First Insight, the average consumer subscribes to 2.3 retailer email lists and receives 13.1 emails a week from these lists.

Businesses throughout North America can expect above normal temperatures in most markets over the Easter weekend (March 25-27), according to Planalytics.

The strongest warmth compared to normal will be along the West Coast and from the Plains to the East Coast. The Ohio Valley, Mid-Atlantic, and Northeast regions can expect intermittent showers leading up to the Easter holiday.

As the notion of channel conflict subsides, consumer packaged goods companies who don’t elevate their digital game are playing to lose and a new study from a two industry leaders shows just how much.

The explosive growth of connected devices combined with consumer preference for retailer-brand protection plans creates a growing opportunity for retailers to boost revenue and shopper loyalty. 

When it comes to the customer experience, one retail segment stands out above all others.

Supermarket chains took 13 out of the top 20 spots in the sixth annual Temkin Experience Ratings, with regional grocers Publix and H-E-B earning the highest overall scores. Other supermarket chains in the top 20 were Save-a-Lot, Kroger, Wegmans, Aldi, Food Lion, Shop Rite, Giant Eagle, Trader Joe’s, Wawa (classified as a supermarket by Temkin), Winn-Dixie and Hy-Vee.

When it comes to redeeming their holiday gift cards, consumers overwhelming prefer brick-and-mortar stores.

According to a survey by the International Council of Shopping Centers, 77% of consumers who received gift cards planned to redeem them in a physical store.