Consumer Attitudes & Behavior

Retailers who get to know their shoppers will have a happy holiday season.

Holiday shoppers plan to spread their shopping across multiple channels and types of stores.

A specialty beauty giant tops a new ranking of retailers with the most personalized customer experience. 

Consumers will blend the mobile and brick-and-mortar channels this holiday season.

Holiday shoppers are looking for discounts and also for free shipping (even if they have to wait for it).

Almost all consumers have tried using online coupons.

Holiday shoppers are fairly consistent when it comes to their favorite stores.