KPMG: Millennials to drive increase in online holiday shopping; Cyber Monday favoredRetailers should expect a busy Cyber Monday. Retail employee turnover jumps among hourly employeesAs the holiday shopping season begins in earnest, retailers find themselves having to cope with high levels of turnover on the frontlines of their stores. Retail sales rebound in October A strong labor market that is boosting consumer spending helped retail sales make a comeback in October, sending a positive note to retailers as they head into the holiday shopping season. Stores win out for grocery shopping—and by a wide margin Despite an abundance of new options for buying groceries online, American consumers still prefer to do their shopping in stores. Fraud heads list of retailers’ top payment-related challenges Retailers have gotten little in the way of relief since the switch three years ago to new chip-based credit and debit cards. Discount stores big with teen holiday shoppers Teens may be digitally savvy, but when it comes to shopping they tend to favor traditional venues. Physical stores, mobile among winners this holiday season Over half of shoppers will utilize physical retailers for the majority of their holiday shopping this year. This is why online customers abandon their shopping carts Consumers are more apt not to go through with an e-commerce purchase if the retailer fails to provide experiences and services. Young shoppers to lead the holiday charge Higher wages will fuel increased holiday spending this year — particularly among younger generations. ’Tis the season for digital shopping Consumers will be increasingly powering up their computers, mobile devices and virtual assistants this holiday season. Mobile payments still stuck in neutral Consumers love using their smartphones when shopping — with one big exception. Customer loyalty stems from this shopper expectation Loyal shoppers only want to buy from online retailers they believe “have their back.” First Previous 213 214 215 216 217 Next Last
