Attitudes: Retailers

By Rick Parker, [email protected]

“Is there a better job out there?”

This is a question that hourly employees within retail industry are asking themselves more frequently, often leading them to say “I quit,” to their current employer.

Consider trends from the government’s latest Job Openings and Labor Turnover survey (JOLTs):

Bentonville, Ark. — Walmart U.S. CEO Bill Simon will provide an update on the company's U.S. business at the Morgan Stanley Retail and Restaurants Conference in Boston on Wednesday, May 23.

The presentation will be webcast live through links at Walmartstores.com/investors and a transcript will be available later in the week. The materials will be archived for one year on the company’s website.

Charleston, S.C. -- The number of Americans delaying their shopping to Memorial Day Weekend is at an all-time high, according to findings in two reports by America's Research Group Surveys. The reports find that shoppers will approach Memorial Day in keeping with a growing trend: holding off on shopping until "big" holiday weekends.

NEW YORK — Kohl’s, Nordstrom and Target  ranked first in their categories in a new survey by Harris Interactive. The 2012 Harris Poll EquiTrend (EQ) study surveyed Americans about brands across several retail segments, revealing which brands prompted them to open their hearts—and consequently—their pocketbooks.

Chicago -- A recent report from Jones Lang LaSalle showed that the current state of real estate markets suggests a temporary deceleration in the on-going global real estate market recovery.

According to JLL’s latest Global Market Perspective report, sentiment is, however, recovering and full-year 2012 commercial real estate volumes are expected to match the robust levels seen in 2011.

New York -- Shoppers in the United States earning at least $150,000 annually rank Nordstrom highest among luxury retailers, according to a survey by the Luxury Institute.

According to the 2012 Luxury Consumer Experience Index, which ranks retailers based on customers' evaluations of a brand's store personnel, shopping environment and degree of satisfaction with the total experience, Nordstrom earns the top overall score of 8.41 out of 10.

Bergdorf Goodman ranked second (8.37), and Barneys New York third (8.23).

Chelmsford, Mass. -- The Kronos Retail Labor Index edged down to 3.8% in April from a March level that was revised three-tenths lower. Even with declines over the last two months, the Retail Labor Index remains above levels seen over the last few years, averaging 4.0% over the first four months of this year, up from 3.5% last year. (The Index is defined as the ratio of hires to applications within a given month, expressed as a percentage. A level of 3.0) means that for every 100 applications received, three hires occurred)

WASHINGTON — The National Retail Federation is responding to a report from the Federal Reserve, which revealed that debit card swipe fees collected by the nation's largest banks have significantly dropped since reform regulations took effect last fall.

Norwalk, Conn. -- The CFOs of U.S. middle-market retailers are more optimistic about the current state of their own industry and the U.S. economy, although they are significantly more pessimistic about the global economy, according to the latest GE Capital U.S. Mid-Market Survey.

Fifty-one percent of retail CFOs say their industry will grow over the next 12 months — an increase of 25% over the previous wave of this survey, which was conducted in the third quarter of 2011.

NEW YORK — Millennial shoppers (consumers ages 18 to 34 years) now represent the highest percentage of Americans who do not have enough money to cover their basic needs, according to WSL/Strategic Retail, a leading authority on shopper behavior and retail trends.