Attitudes: Retailers

Payments are no longer a means to an end for accepting money and finalizing a transaction.

According to a new global survey of senior retail executives responsible for payments strategy and/or payments IT strategy from payments company ACI Worldwide and technology analyst firm Ovum, “2016 Global Payments Insight Survey: Merchants and Retailers,” up to 81% of retailers view payments as a clear part of their business strategy.

Target Corp is raising its minimum wage to $10 an hour, Reuters reported.

The reported increase comes amid an increasingly competitive job market and widespread calls by activists and labor groups for retail and restaurant chains to offer higher wages.

Consumers are making omnichannel grocery purchases at a respectable rate, but could retailers drive higher participation?

A new infographic from business intelligence provider Market Track indicates that omnichannel grocery shopping could be even more popular if retailers made sure it were affordable.

A survey of 1,000 shoppers by Market Track shows that 26% have purchased groceries online. Twenty-one percent have ordered groceries online to be delivered, an increase of 10% from the previous year.

If you are following the presidential race with even a passing interest, you have no doubt heard a great deal about wage stagnation and economic inequality.

Numerous causes and remedies have been offered ranging from a needed increase in the federal minimum wage to $15/hour, mandatory paid sick leave, “wage theft” protections and even scheduling reform for hourly workers. And, while there hasn’t been significant progress in Washington, D.C., on those issues, numerous states and localities have passed similar measures addressing wage and benefit issues.

Many retailers’ long-held assumptions about consumer loyalty programs are no longer accurate, according to a new study.

Maritz Motivation Solutions surveyed more than 2,000 consumers regarding their feelings about brand loyalty and engagement. The data showed that there are at least five myths when it comes to consumers and loyalty programs. “When evaluating your brand, consumers also are evaluating your loyalty program,” said Barry Kirk, VP Customer Loyalty Strategy for Maritz.

Kirk detailed the myths in a webinar this week:

Value and communication are the keys to winning over millennial consumers, according to a survey of 600,000 consumers conducted by J.D. Power.

The 2016 survey polled more than 634,000 consumers, including 126,315 millennials and 246,594 Boomers. Pete Trujillo, senior manager of industry analytics at J.D. Power, hosted a webinar this week to highlight data from the survey, titled "Millennials Insight Report: The Customer Experience Perspective."

Increased security risks tops the list of a new survey of 300 top global retail executives on the topics keeping them up at night.

According to “Finding Retail Growth: A View from the Corner Office,” sponsored by Demandware and conducted by Economist Intelligence Unit, retail leaders view increased security risks, the rise of globally competitive online marketplaces, shifts in consumer taste and increased globalization as the four most significant challenges impacting the industry.

In a move that will directly impact retail and fast-food chains, California legislatures approved a plan to raise the minimum wage to $15 an hour by 2022, which will give the state the highest minimum wage in the nation. The measure will be signed into law on Monday by California Gov. Jerry Brown.