Attitudes: Retailers

When it comes to the customer experience, one retail segment stands out above all others.

Supermarket chains took 13 out of the top 20 spots in the sixth annual Temkin Experience Ratings, with regional grocers Publix and H-E-B earning the highest overall scores. Other supermarket chains in the top 20 were Save-a-Lot, Kroger, Wegmans, Aldi, Food Lion, Shop Rite, Giant Eagle, Trader Joe’s, Wawa (classified as a supermarket by Temkin), Winn-Dixie and Hy-Vee.

More than 45% of consumers say the opportunity to earn rewards is a primary driver for purchasing from a brand, according to a new study from Maritz Motivation Solutions.

The report, The Maritz LoyaltyNext Customer Study, surveyed 2,000 consumers on their loyalty to and engagement with brands.

When asked why they purchase from a brand, a majority of consumers cited “the ability to earn points and rewards, as well as good promotions and low prices.”

Consumers in the U.S. are definitely relying on digital tools to aid their shopping activities.

According to a new study of 2,000 consumers in nine countries including the U.S. from Deloitte, “Navigating the New Digital Divide,” 49% of purchases made in the U.S. are digitally influenced, and 28% are influenced by mobile.

Although not many consumers are currently shopping for groceries online, those who do are likely to be repeat customers.
 
According to “The 2016 Online Grocery Shopper,” a survey of more than 500 U.S. online consumers from Toronto-based grocery technology provider Unata, 8% of consumers bought groceries via Internet in 2015.

However, 93% of those shoppers said they are “likely” or “very likely” to buy groceries online in 2016.
 

Gift cards are exceedingly popular with Millennials, as new research from the Wharton School’s Baker Retailing Center and The NPD Group found. Here is fresh insight as to why:

Market uncertainty around the world is taking a toll on retail CFOs confidence in the future.

That’s according to a new BDO U.S.A. survey in which retail CFOs predict a 3.4% increase in total sales for 2016. It’s the second consecutive year that the total store sales projection has dipped since the spike to 5.1% in 2014.

In addition, a notable decline in the number of CFOs expecting consumer confidence to increase this year was also revealed, which dropped nearly 50% year over year.

Retail industry sales will grow an estimated 3.1% in 2016, outpacing the 10 year industry average, as economic headwinds diminish, according to a forecast released by the National Retail Federation.

The NRF sales forecast of 3.1% excludes automobiles, gas stations and restaurants and exceeds the 10 year growth rate of 2.7%. Non-store retail sales are forecast to growth between 6% and 9%.

With 2016 upon us, many employers find themselves nervously awaiting what election-year politics might bring to their doorsteps. Retailers and restaurant operators, more than ever, have been thrust front and center into the political landscape, with labor issues at the top of candidate’s agendas as well as the subject of numerous ballot issues at the state and local level. As a result, the business models and labor practices of entry-level employers are being evaluated by the public in much the same way the candidates are.