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Gap names ‘customer experience’ chief; eliminates creative director post
San Francisco -- Incoming Gap Inc. CEO Art Peck is wasting no time reshaping the apparel giant. In its latest management shakeup, the retailer named company veteran Scott Key to the new position of senior VP and general manager of customer experience for its namesake brand. It also announced that Rebekka Bay, creative director for the Gap brand, was departing the company, effective immediately.
The latest changes come on the heels of Gap’s announcement last week that it was shutting down its Piperlime brand.
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Holiday shoppers flock to Overstock.com
Overstock.com rode the wave of e-commerce during the holidays to an 18% increase in profits.
The online retailer said fourth-quarter revenues rose 18.3% to $470.4 million as the e-commerce heavyweight increased its average order size to $159.
The retailer also said its gross margin increased by 0.2% to 18.2% due to improved warehouse efficiency, lower inbound freight costs and reduced credit card fees.


