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Retailers to benefit from postal rate reduction
In what has been described as an historic rate reduction, the U.S. Postal Service (USPS) will roll back postage rates on April 10.
The reduction – the first stamp prices have fallen since 1919 – is prompted by the removal of the 4.3% exigent surcharge. It will apply to several mail classifications, including letters, large envelopes, flats, and postcards.
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What customers really think about loyalty programs
Many retailers’ long-held assumptions about consumer loyalty programs are no longer accurate, according to a new study.
Maritz Motivation Solutions surveyed more than 2,000 consumers regarding their feelings about brand loyalty and engagement. The data showed that there are at least five myths when it comes to consumers and loyalty programs. “When evaluating your brand, consumers also are evaluating your loyalty program,” said Barry Kirk, VP Customer Loyalty Strategy for Maritz.
Kirk detailed the myths in a webinar this week:

