Marketing

Lubbock, Texas -- United Supermarkets officially entered the convenience market on Wednesday with the opening of its first United Express location, in Lubbock, Texas. It is the company’s first standalone convenience store.

The location includes a six-pump fuel station and will feature fresh offerings along with the traditional items guests would expect to find at a convenience store.

CHICAGO -- Supervalu detailed its strategic plan to deliver profitable growth in the future for shareholders at an investor event May 3. 

Commenting on the company’s plans, Supevalu CEO and president Craig Herkert said, “We are focused on acting as one company, working toward a common goal of delivering increased value to all of our customers and meeting their needs neighborhood by neighborhood.”

HOFFMAN ESTATES, Ill. -- Sears Holdings will host its annual meeting on May 4, and attendees present will likely want to know how the company plans to improve sales and return to profitability under the leadership of its new CEO, Lou D’Ambrosio.  

Hoffman Estates, Ill. -- Sears Holdings on Tuesday announced that its same-store sales for the first quarter fell 3.6%. The retailer forecast a loss for the quarter ended April 30 of $145 million.

Same-store sales decreased 1.6% at Kmart, and 5.2% at Sears in the quarter. Sears Canada projects same-store sales will be down 9.2%.

Indianapolis -- Hhgregg announced that it will open a 31,000-sq.-ft. store in Myrtle Beach, S.C., on May 5.

Like all Hhgregg locations, the new Myrtle Beach store will showcase over 100 digital TVs and has more than 500 major appliances in stock every day.

The consulting firm Gravitytank named Bob Thacker as a strategic advisor to help the firm’s consumer electronics, retail, consumer packaged goods and technology clients. Thacker most recently served as SVP of marketing and advertising at OfficeMax and was with Target from 1989 to 1998 as a VP of marketing. He also served as president and CEO of BBDO in Minneapolis and served as an SVP of marketing at Sears.

New York City -- SuperValu plans to increase the footprint of its value division Save-A-Lot by 160 new stores this year, GlobeSt.com reported.

“This past year we added 92 net Save-A-Lot stores, and this fiscal year we’re looking to add another 160 net stores,” a spokesman said, according to the report.

New York City -- Americans are placing an even greater premium on quality customer service this year, with 70% willing to spend an average of 13% more with companies they believe provide excellent customer service, according to the American Express Global Customer Service Barometer. This is up from 2010, when 58% said they would spend an average of 9% more for great service.