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Sears Canada launches customer service push
Toronto -- Sears Canada is launching a “hassle-free” return policy that includes a satisfaction guarantee with every purchase. If not completely satisfied, customers can now exchange or return almost all products within 30 days -- or 90 days if they use their Sears card.
The new policy is part of a new push by Sears to provide “exceptional” customer service. This week, Sears associates across Canada will sign a customer service pledge.
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Harris Teeter sees 2Q sales boost
CHARLOTTE, N.C. — Supermarket retailer Harris Teeter experienced a boost in second-quarter sales, as well as sales for the first half of fiscal year 2012, the company said.
Sales for the second quarter ended April 1, sales rose 6.7% to $1.12 billion, compared with the year-ago period, while the 26-week period experienced a sales boost of 7.6% to $2.24 billion, compared with the same period last year.