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Survey: Online retailers focus on customer-facing services for holiday
King of Prussia, Pa. – Online retailers are prioritizing immediate investments in customer-facing tactics such as price, marketing and customer service over strategic infrastructure for the 2014 holiday season. According to the 2014 Holiday Retail Audit, a U.S. survey of more than 1,000 ecommerce and marketing professionals from retailers with revenues of $5 million to $250 million conducted by EBay Enterprise, retailers identified a renewed focus in marketing efforts.
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AutoZone joins the $1 billion club
The nation’s largest automotive retailer has entered some rarified retailing air after reporting its 33rd consecutive quarter of double digit profit growth during the fourth quarter ended August 30.
The operator of 5,391 stores in the U.S., Mexico and Brazil said its fourth quarter profit increased 7.4% to $373.7 million while earnings per share increased 15.6% to $11.28, compared to prior year profits of $371.2 million, or $9.76 a share.