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The Customer Can’t Always Be Right
Imagine this scenario: You’ve worked hard to build a profitable business and you’ve done it the right way. You’ve taken every step to control the things you can control about every aspect of your company. You’ve got handbook policies regarding equal employment opportunity and prohibiting discrimination or harassment on any basis, and you have a diverse workforce that evidences your commitment to equal opportunity.
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Starbucks asks employees to mind customer stock stress
Seattle – In the aftermath of the Ferguson riots, Starbucks Corp. asked store employees and managers to be extra sensitive to customers who may be feeling emotional about racial issues. Now Starbucks is asking workers in stores to show financial sensitivity.
According to Fusion, Starbucks CEO Howard Schultz sent an internal email to employees and managers in stores asking them to recognize and respond to customers who are experiencing stress and anxiety resulting from the recent global stock market crash.

