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Increasing Customer Loyalty in the 'Age of Experience'
In the ongoing battle for market share, brands pour over metrics and tweak strategies to increase customer loyalty. The stakes are high, customer acquisition costs are expensive and most businesses can’t afford to lose sales to competitors. With prices commoditized in many industries, today’s battleground is centered squarely on customer experiences.
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C-suite shakeup at Target: Chief merchant steps down
Minneapolis -- The transformation of Target Corp. under the leadership of new CEO Brian Cornell continues with the departure of one of its top-ranking executives.
The company announced that Kathryn A. Tesija, executive VP, chief merchandising and supply chain officer will move into an “advisory role” effective July 6.

