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Consumer Affairs & Relations

  • Report: Wal-Mart apologizes for online ‘fat girl’ costumes

    Bentonville, Ark. –- Wal-Mart Stores Inc. has reportedly apologized for offering Halloween outfits labeled as “fat girl” costumes on its e-commerce site. According to Bloomberg, Wal-Mart issued the apology after receiving social media criticism from offended consumers.  
  • Tria Beauty taps new president and CEO

    Tria Beauty, a maker of at-home beauty devices, has named Peter Wyles as the company's president and CEO.

    Prior to joining Tria Beauty, Wyles served as president and CEO of several companies, including ReVENT Medical and Ventus Medical. Wyles spent 15 years at Bayer HealthCare, where he held executive roles in the consumer, pharmaceutical and medical device businesses both in the United States and internationally.

  • How to avoid automation conundrum

    Sears and Amazon.com both recently came under fire for allowing rings decorated with the Nazi swastika symbol to be posted for sale on their third-party seller sites. While both retailers quickly pulled the items down and issued public apologies, they received a large amount of negative publicity and surely damaged their brand image with many offended customers, perhaps to the point of permanently losing some of them.

  • Is the Future for Stores Getting Smaller?

    By Jeff Weidauer, Vestcom International There’s been a lot of discussion in recent months about store sizes, in particular the fact that stores are getting smaller, primarily because of the impact of e-commerce. For example, Walmart and Target are both committed to offering smaller format stores.
  • Stonewall Kitchen receives Centre Partners investment, names new CEO

    York, Me. –- Stonewall Kitchen has received an investment from private equity firm Centre Partners. As part of the investment, Stonewall Kitchen will continue to be managed by its existing leadership team with the addition of Centre operating partner John Stiker, who has been named CEO.    
  • Report: Luxottica owner says return as CEO temporary

    Milan, Italy –- Leonardo Del Vecchio, 79, the chairman and founder of global eyewear manufacturer/retailer Luxottica Group who assumed the role of interim CEO on Oct. 14, has reportedly sent a letter to employees reassuring them his return as CEO is temporary. According to Reuters, in the letter, Del Vecchio said he would step down and turn management over to new co-CEOs once the company’s new governance structure is consolidated.  
  • Three Suggestions for Avoiding Automation Aberration

    Sears and Amazon.com both recently came under fire for allowing rings decorated with the Nazi swastika symbol to be posted for sale on their third-party seller sites. While both retailers quickly pulled the items down and issued public apologies, they received a large amount of negative publicity and surely damaged their brand image with many offended customers, perhaps to the point of permanently losing some of them.  
  • Expenses reduce Aaron’s net income; plans 142 new stores over next several years

    Atlanta –- Aaron’s Inc.reported that its third quarter income fell 55% to $9.3 million, from $21.1 million the same quarter the prior year, amid expenses related to store closings, corporate realignment, executive retirements, the resolution of a regulatory investigation and the purchase of Progressive Finance Holdings.    Revenues increased 32% to $707.6 million compared to $537.2 million, aided by the addition of Progressive revenue.  
  • Tesco chair to step down as net income plummets below estimates

    Cheshunt, U.K. –- Sir Richard Broadbent, chairman of Tesco PLC, will step down in the wake of a 99% drop in net income for the first half of fiscal 2014. Tesco reported first half profits of $9.6 million, about $333 million less than previous estimates.  
  • Sam’s Club to offer private health insurance exchange targeted at small business owners

    By Mike Johnson    Bentonville, Ark. -- Wal-Mart Stores continues to expand its health care offerings with the announcement that its Sam's Club division will launch a private health insurance exchange for its small business members. Sam’s Club is partnering with insurance giant Aetna on the initiative.   
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