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Consumer Affairs & Relations

  • The downside of returns — for store employees

    The liberal return policies of many big retailers are having a negative impact on the paychecks of store associates who receive commissions, according to a report by the New York Times.   

  • Teen apparel retailer gets final approval for DIP financing

    Aéropostale has received final approval for $160 million in debtor in-possession financing provided by Crystal Financial LLC.

  • Quality Solutions changes name to QSI Facilities

    Quality Solutions, Colwich, Kansas, a leading provider of facilities maintenance and constructions services, has changed its name to QSI Facilities.    The company has also launched a new website and introduced a new approach for overcoming “value leakage” in outsourced facilities services.  

  • Wendy’s security woes continue

    The Wendy's Co., which was first reported to have suffered a POS breach in January 2016, is still discovering evidence of hacking attacks.

    The fast food chain announced that additional malicious cyber activity has recently been discovered in some franchise-operated restaurants. Wendy’s has disabled the malware where it has been detected.

  • Commentary: CurrentC failure was easy to predict

    Merchant Commerce Exchange (MCX), the retailer consortium that formed to create a rival mobile payment service to Apple Pay, is pulling the plug on pilot tests of its CurrentC app. MCX also announced layoffs in May 2016 and despite public claims to the contrary, appears to be shelving CurrentC permanently.

    According to Jason Del Rey of Re/Code, this outcome was never in doubt.
     

  • Target shareholders vote on directors, exec compensation

    Investors in Target Corp. decided on several important issues at the retailer’s 2016 annual meeting.

    Shareholders elected 14 members of the board of directors, ratified the appointment of Target’s independent registered public accounting firm, approved proposal on compensation for executives and rejected one shareholder proposal.

  • Study: What grocers satisfy customers the most (and least)?

    When it comes to customer experience, not all grocery chains are created equal.
     
    According to the new Customer Quotient (CQ) survey from global customer intelligence agency C Space, Trader Joe’s is the most customer-centric grocer. Conversely, Shaw’s scored the lowest of 27 options.
     

  • Another retail CFO moves on

    Another day, another finance chief at a well-known retailer is leaving.

    Jane Hamilton Nielsen, CFO at Coach Inc., will be departing the company to pursue another opportunity. In order to facilitate a smooth transition, Nielsen is expected to stay into August 2016. The company is commencing a search for her permanent successor with Crist Kolder Associates. Andrea Shaw Resnick, global head of investor relations and corporate communications, will be appointed interim CFO until a permanent appointment is made.

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