Quality Solutions, Colwich, Kansas, a leading provider of facilities maintenance and constructions services, has changed its name to QSI Facilities.
The company has also launched a new website and introduced a new approach for overcoming “value leakage” in outsourced facilities services.
“We changed our name to QSI Facilities and created a new website as part of a larger strategic initiative to help clients gain control over facilities management outcomes and costs,” said Joe Kirmser, CEO of QSI Facilities. “Facilities management executives across all industry sectors are challenged to reduce costs. However, many proposals that appear to offer savings during the procurement stage actually end up increasing total cost of operations (TCO) over the term of the engagement.”
Value leakage is the difference between what is promised at the procurement stage and what is actually delivered over the length of an outsourced services agreement. Losses from value leakage, caused by billing inaccuracies, slow response times and service quality problems, represent 20% or more of the total amount companies spend on outsourced services, according to a report by The Shelby Group, a procurement and sourcing consulting firm.