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Consumer Affairs & Relations

  • TODAY’S CONSUMER IS SMARTER— IS YOUR BOARD?

    Today, when it comes to adding new members to your board of directors, creating a balance between industry experience and innovation is extraordinarily important. Filling board seats with industry veterans and compliance experts may feel comfortable in the short term, but to adapt to today’s savvy and demanding consumer, companies must be more forward thinking.

    We’ve all witnessed the recent evolution of the C-suite — companies bringing in new, young talent, often from other industries, to modernize a brand, enhance the store experience or to leverage technology.

  • NRF: Consumers want swipe fee status quo

    The people have spoken – and they like limits on debit card swipe fees the way they are.  

  • C-store chain expanding

    Sheetz is opening four stores in four different states.   The family-owned convenience store chain announced four new locations: Morgantown, West Virginia; Morrisville, North Carolina; St. Clairsville, Ohio; and Bethel, Pennsylvania. All will open by July, 7.  

  • Report: Visa sues Walmart over alleged PIN pilot

    Wal-Mart Stores, which filed suit against Visa in May over debit card authorization, is getting taste of its own medicine.  

  • Wisconsin planning board overturns mall policy in Jo-Ann’s favor

    Racine, Wisconsin’s planning commission has overturned the local Regency Mall’s policy to suit the signage requirements of new retailers there, according to a report in The Journal Times.   When J.C. Penney closed its doors at the CBL & Associates-owned mall, the vacant space was favorably distributed among three new tenants. All three, however, had issues with the space allotment for their signs.   

  • NRF supports overturning of swipe fee settlement

    The National Retail Federation (NRF) is publicly welcoming a ruling striking down the 2012 settlement of a class action lawsuit over Visa and MasterCard’s credit card swipe fees.   The ruling by the U.S. Court of Appeals for the Second Circuit in New York overturns a December 2013 approval of the settlement by U.S. District Court Judge John Gleeson.  

  • Study: Customers get a little satisfaction

    “(I Can’t Get No) Satisfaction” has been the theme song of U.S. consumers for the past two years, but they may need to look for a new anthem.  

  • Proposed new food stamp rules would impact some retailers

    The U.S. Department of Agriculture is considering new regulations that could it make it difficult for smaller stores to accept food stamps.  
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