Consumer Affairs & Relations

Wal-Mart and other retailers who operate stores in Canada’s Quebec province are going to have make some changes to their store signage.

The Quebec government plans to modify the language laws of the province, where French is the predominant language, to add French to their exterior signage. Companies, however, will not have to change their trademarks.

Retailers who fail to maintain a clean, well-maintained store are putting themselves at a strong competitive disadvantage.

That’s the takeaway from a new survey conducted by Harris Poll for the Cintas Corp., which found that 93% of U.S. adults would not return to a retailer if they experienced some type of issue related to the facility. The top five factors that would turn patrons away from a store were:

• General bad odor – 78%
• Dirty restrooms (e.g., floors, stalls, mirrors, odor) – 66%

Publix Super Markets on Monday turned in another winning revenue performance, reporting $8.7 billion in sales for its first quarter, up 4.5% from $8.3 billion in the year ago period. Same-store sales rose 3.3%.

Net earnings were up to $581.9 million, up 6% over the same period last year.

It was the first quarterly report issued under new CEO Todd Jones. Former chief executive Ed Crenshaw retired Friday after 42 years with the company and nearly eight as CEO.

GNC Holdings Inc. announced Monday it is undertaking a strategic review whose options could include a sale of the company.

The health-and-wellness retailer said it is also considering accelerated refranchising strategies, partnerships and other collaborations, and capital structure optimization. The announcement comes on the heels of disappointing first quarter results.

An announcement by Target on its website saying it that would allow employees and customers to choose the restroom and fitting room that corresponded with their gender identities has thrust the chain into the middle of a contentious national debate.

ADA lawsuits against retailers are on the rise — and even though many suits may be without merit, a retailer still has to defend/answer the allegations.

That was the message Joan Stein, one of the nation’s leading authorities on ADA, brought to the SPECS session, “ADA Non-Compliance: Can You Afford It?” at SPECS.

Everyone in the Gainesville, Florida, area knows Butler Plaza, the open-air retail center at Archer Road and SW 34th Street. Currently home to more than 1 million sq. ft. of retail and restaurants, it’s where north central Florida residents, 100,000 daytime employees and 75,000 students at the University of Florida and other colleges have filled their basic needs and wants for decades.

With the retail environment changing so rapidly today, and technology impacting everything a store does, the role of the chief financial officer has become more important than ever.

When I started recruiting in 1990, the business was much simpler — we hired retail executives based on a linear skillset, and departments operated in individual silos. Today, it is much more complex, as the C-suite works in collaboration to keep up with an increasingly savvy consumer.

So, what then do you look for in a CFO today?

Retail Properties of America named Paula Maggio to the role of executive VP, general counsel and secretary, effective May 2.

Maggio joins Retail Properties of America following a 16 year career with Strategic Hotels & Resorts where she most recently served as executive VP, general counsel and secretary. Prior to that she practiced law with Altheimer & Gray, where she focused primarily on real estate and hospitality law.

The man who turned a single struggling bookstore he bought in 1965 into a retail empire is retiring from active duty.

Leonard Riggio, founder and executive chairman of Barnes & Noble Inc., announced that he will retire as chairman in September, following the chain’s annual shareholder meeting.

“I’ve done everything I have wanted to do in business and now it is time for me to pursue the many other endeavors related to my philanthropic and social interests,” said Riggio.