Consumer Affairs & Relations

April's consumer confidence metric didn't live up to the new benchmark established in March, when consumer confidence reached a 16-year high.   This month, the Index declined to 120.3 from 124.9 in March.  

Rite Aid managed to best analyst forecasts for the fourth quarter even as its chairman and CEO noted that "the extended duration of the merger process" with Walgreens Boots Alliance is "having a negative impact" on the company's results.    Rite Aid’s revenue rose a better-than-expected 2.7% to $8.5 billion in the quarter. Same-store sales fell 3.0%, consisting of a 4.3% decrease in pharmacy sales and a 0.3% decrease in front-end sales.  

Deckers Brands announced on Tuesday is it reviewing strategic alternatives, including a possible sale.   The decision comes as the company said it has made “significant progress” in streamlining its cost structure, optimizing its retail store fleet, and realigning its brands to improve profitability. Deckers portfolio includes the popular footwear brands Ugg and Teva.  

Artificial intelligence (AI) is increasingly topping IT wish lists as a means of improving business decisions and providing personalization.   That’s according to a new report from PwC, “Bot.Me: A Revolutionary Partnership.” The study, surveyed consumers and business decision makers on AI’s impact in the business world, the evolution of AI acceptance by consumers and AI’s changing role in addressing socioeconomic issues.   

Sears Holdings has a new finance chief — again.   The struggling retailer announced that Rob Riecker, currently controller and head of capital market activities, has been appointed CFO, effective immediately. He replaces Jason Hollar, who resigned “to pursue another career opportunity,” the retailer said. Hollar was appointed to the role in October 2016.  

As Congress reconvenes after the Easter recess, retail operators have a tremendous amount at stake. The industry is in an unprecedented state of strife with major legacy brands announcing large scale closures.   

Neiman Marcus’ debt burden just got heavier.   The luxury retailer will make interest payments over the next six months with new debt to preserve its cash and bank line of credit.   Instead of making a current $29 million cash interest payment on $600 million notes due in 2021Neiman Marcus will issue more bonds to holders to cover the 9.5% interest, the Dallas News reported.  

Walmart has appointed Rahul Joshi as senior VP, customer care, U.S. eCommerce, effective immediately.       Joshi joins the discounter after more than 25 years at Citibank, most re-cently as the head of consumer operations in Asia, where he successfully led customer-focused teams. He reports to Marc Lore, president & CEO, Walmart U.S. eCommerce.