Dan Berthiaume
ARTICLES BY THIS AUTHOR
- 2/26/2024
Klarna streamlines customer service with generative AI assistant
Klarna has some impressive initial results from its artificial intelligence (AI) customer assistant based on the OpenAI platform. - 2/26/2024
Carhartt adds new channel to resale offering
Customers seeking to trade in previously owned Carhartt products no longer have to visit a store. - 2/26/2024
E.l.f. Cosmetics expands loyalty program with data, gamification
Global beauty brand E.l.f. Cosmetics is overhauling its Beauty Squad mobile-focused loyalty offering to boost engagement and spending. - 2/25/2024
Retailers view return fraud with urgency
New data reveals that retailers have major concerns regarding fraudulent returns — and with good reason. - 2/25/2024
Hooters unifies store operations on cloud platform
Hooters of America LLC is focusing on the in-store customer experience by cloud-enabling front- and back-end workflows. - 2/25/2024
How retailers are leveraging AI chat
A new survey of retailers reveals the adoption rate and latest usage trends in artificial intelligence (AI) chat. - 2/25/2024
Here’s what online shoppers want from digital wallets
A new survey reveals the factors that will drive online consumers to select and utilize a digital wallet. - 2/25/2024
Amazon adding new functionality to proprietary generative AI platform
The Amazon Bedrock generative AI model will soon have new foundation models (FMs) from a next-generation artificial intelligence (AI) startup. - 2/22/2024
Bitbrand launching digital luxury marketplace
Bitbrand is rolling out a platform for the sale of blockchain-certified digital products. - 2/22/2024
Jet’s Pizza integrates AI into voice ordering
A Michigan-based pizza chain with franchises across the country is streamlining phone orders with artificial intelligence (AI).
