Dan Berthiaume
ARTICLES BY THIS AUTHOR
- 2/25/2020
Etsy eases offsite advertising
Etsy is reducing the cost and risk to sellers of placing ads on platforms like Google and Facebook. - 2/25/2020
Report: Decathlon exposes employee, customer data
The world’s largest sporting goods retailer has reportedly suffered a widescale security breach. - 2/25/2020
Amazon tops digital customer experience rankings
An e-commerce titan receives the highest ratings across four crucial customer satisfaction drivers. - 2/25/2020
Report: Walmart to consolidate digital and physical buying
Walmart will reportedly purchase products by category, rather than by channel. - 2/25/2020
Grubhub joins monthly subscription club
Grubhub is directly competing with Uber Eats and DoorDash with its new monthly subscription service. - 2/24/2020
Facebook Libra gains prominent supporter
A major e-commerce platform is placing a bet on Facebook’s troubled Libra cryptocurrency initiative. - 2/23/2020
Qdoba migrates rewards program to intelligent platform
A Mexican fast-casual chain is consolidating customer data for an improved experience. - 2/23/2020
Report: Skipcart to halt Walmart deliveries
An on-demand delivery service says working with Walmart is not profitable. - 2/23/2020
Krispy Kreme kicks delivery into high gear
Krispy Kreme is delivering on a key customer service enhancement it has long been piloting. - 2/23/2020
Which customers return the most purchases, and why?
A new survey reveals a small percentage of shoppers are responsible for a large portion of returns.
