Dan Berthiaume
ARTICLES BY THIS AUTHOR
- 1/20/2020
Survey: Drones cause excitement, anxiety among shoppers
Consumers see delivery drones as efficient, but also as carrying some risks to their purchases. - 1/20/2020
David’s Bridal marries AI with human customer service reps
The nation’s largest bridal retailer is focusing its customer service efforts on mobile messaging. - 1/19/2020
Survey: Generations differ on importance of sustainability
Who your customers are may factor into sustainability decisions. - 1/19/2020
CSA Exclusive: Pilot Flying J steers toward personalization
A travel center retailer is increasing mobile loyalty participation and penetration with cloud-based data management. - 1/19/2020
Ollie’s Bargain Outlet finds value in communication
Ollie’s Bargain Outlet Inc. is ensuring corporate headquarters and stores stay in touch. - 1/16/2020
The key to satisfying fashion shoppers is…
Promotions are important to fashion shoppers, but not the number one influencer on their behavior. - 1/16/2020
Carvana drives northbound route
Carvana is launching as-soon-as-next-day vehicle delivery in Minneapolis. - 1/16/2020
Exclusive: Former El Corte Ingles head looks at retail redefinition
Retailers need to evaluate the need for industry transformation in areas including the store and training. - 1/16/2020
NRF 2020: The year technology got practical
The most striking thing about the NRF 2020 Vision conference was the lack of striking things. - 1/16/2020
Shoe Carnival steps into omnichannel merchandise planning
A footwear retailer is supporting a more targeted assortment approach. - 1/16/2020
Study: Consumers pay more for brands in sync with their beliefs
Providing a brand purpose takes effort, but pays dividends.
